Payment Policy

This page explains how payment works on jollyhubs.com, what you are charged, and what your bank might add on top.

One-time payments only

One-time payments only. No hidden fees or recurring subscriptions. All transactions are processed in USD ($). You are charged once, for the order in front of you. We do not store a card on file, we do not enroll you in a membership, and we do not bill you again later.

Accepted payment methods

The payment methods available to you are shown at checkout before you pay. We list them there rather than here so the page can never fall out of step with what actually works at the till. If a method you expect is missing at checkout, it is not available on this store.

Taxes

The total shown at checkout is the total you pay. Any taxes that apply to your order are calculated and displayed before you confirm, so nothing is added afterwards. Import duties are not your responsibility on this store, and nothing is due on delivery. Our Shipping Policy covers that in detail.

Authorization holds

When you place an order, your bank may place a temporary authorization hold on the funds rather than take them immediately. If your order is cancelled before it ships, that hold is released. Depending on your bank, a released hold can take up to five business days to disappear from your available balance. It is not a second charge, and it is not money we have taken.

International transaction fees

Some United States card issuers add a foreign transaction fee, commonly around 3 percent, when a merchant's payment processor is based outside the United States. Ours is, because our company is registered in Hong Kong. If your card charges that fee, it appears on your statement as a separate line from your bank. We do not charge it, we do not receive it, and we cannot refund it. Cards advertised as having no foreign transaction fee are not affected.

Security

Card details are entered on a checkout page served over HTTPS with TLS encryption and are processed by third-party payment providers that maintain PCI DSS compliance. We never see or store your full card number.

Pricing errors

If a product is listed at an obviously incorrect price because of a technical fault or a typing error, we may cancel the order and refund you in full rather than fulfill it. We will email you before we do that. This is not a way for us to back out of a discount we chose to offer; it covers genuine errors only.

Declined payments

If your payment is declined, no order is created and no money moves. The most common causes are an address that does not match the one your bank has on file, and a bank blocking an unfamiliar overseas merchant. Contacting your bank usually clears it.

Chargebacks

If something has gone wrong, email us first. We can usually fix a problem in a day, and a refund from us reaches you faster than a chargeback does. If you do file a chargeback, we respond with the order record, tracking, and delivery confirmation. Filing a chargeback for an order you received and kept is fraud, and we contest those.