This page explains exactly how long a Jollyhubs order takes, what it costs, where it ships from, and what happens if something goes wrong. Every number on this page is the same number you will see in your cart, at checkout, and on each product page.
Processing and delivery times
| Stage | How long |
|---|---|
| Order cut-off | 4:00 PM ET, Monday to Friday |
| Processing (handling) | 3–5 business days |
| Shipping (transit) | 8–12 business days |
| Total delivery time | 11–17 business days |
Orders are processed in 3–5 business days. Shipping takes 8–12 business days after processing. Most orders arrive within 11–17 business days. Orders placed after 4:00 PM ET are processed the next business day.
A worked example
You place an order at 6:00 PM ET on a Tuesday. Because that is after the 4:00 PM ET cut-off, the clock starts on Wednesday. Processing runs 3–5 business days, so your parcel leaves between the following Monday and Wednesday. Transit runs 8–12 business days from there. Counting only business days, you should expect the parcel between roughly 11 and 17 business days after that Wednesday.
What counts as a business day
Business days are Monday through Friday. Weekends do not count. United States federal holidays do not count, and neither do the days our supplier is closed for Chinese New Year, which usually falls in late January or February. We post a notice on the site before Chinese New Year each year so you can plan around it.
Where your order ships from
Jollyhubs is operated by TMN Group Limited, a company registered in Hong Kong. Your order ships from our supplier's warehouse in China. It is not sent from a warehouse inside the United States, and we do not claim otherwise. The final leg of delivery inside the United States is handled by a domestic carrier, usually USPS, which is why your tracking number becomes scannable on a United States carrier website partway through the journey.
Returns are a separate matter. Returns are handled at our returns center in Elizabeth, New Jersey. You never send anything back to China or to Hong Kong. See our Refund & Returns page for the full process.
Shipping rates
| Order total | Shipping |
|---|---|
| Under $60 | $7.95 |
| $60 or more | Free |
Standard shipping is $7.95. Orders of $60 or more ship free. The threshold is based on your order total before any taxes. We offer one shipping speed. We do not offer an expedited or overnight option.
Where we deliver
We ship to all 50 states, Washington DC, Puerto Rico and APO/FPO addresses. We do not ship outside the United States. If you enter an address we cannot serve, checkout will tell you before you pay.
APO/FPO and Puerto Rico deliveries can take longer than the ranges above because the parcel changes hands at a military or territorial mail facility. We do not charge extra for these addresses.
Tracking your order
You receive a confirmation email as soon as your order is placed. You receive a second email with a tracking number when the parcel leaves the warehouse. Tracking information usually takes 24 to 48 hours to start updating after you receive that email, because the carrier has to scan the parcel into its network first.
If your tracking has not moved for more than seven business days, email us and we will open a trace with the carrier.
Your right to cancel a delayed order
Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, you may cancel any order that we cannot ship within the time we promised, and we must refund you rather than issue store credit. If we cannot ship your order within 30 days of the day you placed it, we will contact you, offer you the choice of waiting or cancelling, and refund you in full if you cancel. If we cannot reach you, we cancel and refund automatically.
Import duties and customs
You do not pay anything on delivery. Any import duties or customs charges that apply to your parcel are paid by us before the parcel is released to the domestic carrier. The price you agreed to at checkout is the total amount you owe.
If a courier, a text message, or a website ever asks you to pay a fee to release a Jollyhubs parcel, do not pay it. Email us first at the address on our Contact page. We will confirm whether the request is genuine, and in our experience it is not.
We do not declare parcels as gifts and we do not understate the value on customs paperwork. Both are illegal, and both would leave you carrying the risk.
If your parcel is lost, late, or stolen
- Check the tracking page for a delivery scan and a delivery photo, if the carrier provides one.
- Check with anyone else at the address, and check porches, side doors, mailrooms, and parcel lockers.
- Wait one more business day. Carriers sometimes scan a parcel as delivered a day before it physically arrives.
- Email us with your order number. Include a screenshot of the tracking page if you have one.
- We open a trace with the carrier. Traces take up to eight business days to resolve. If the parcel is confirmed lost, we send a replacement at no cost to you, or we refund you in full. You choose which.
Address accuracy
We ship to the address exactly as you enter it. Check your apartment or unit number before you pay. If you spot a mistake, email us within 24 hours of placing the order and we will correct it if the parcel has not yet shipped. Once a parcel has left the warehouse, the address cannot be changed. A parcel returned to us because the address was wrong or undeliverable is refunded to you minus the $7.95 shipping cost we already paid, unless the error was ours, in which case we refund you in full.
Questions
Email us and we will answer within one business day. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM ET. Contact details are on our Contact page.