Refund & Returns

If something is not right, we want it back and we want you paid back. This page tells you the window, the condition we need the item in, who pays the postage, where to send it, and how fast the money comes back.

The short version

Question	Answer
How long do I have?	30 days from the delivery date
Do you take change-of-mind returns?	Yes
Do you take exchanges?	Yes
Who pays return postage?	We do
Restocking or handling charge	None
How do I send it?	By mail, with a label we email you
Where does it go?	Elizabeth, New Jersey
When is my money back?	7 business days after it arrives

Your return window

You have 30 days from the delivery date to start a return or an exchange. The clock starts on the day the carrier marks your parcel delivered, not on the day you ordered. Start the return within those 30 days and you are inside the window even if the parcel takes a few more days to reach us.

What we accept back

We accept returns for defective items and for items you changed your mind about. You do not have to tell us the item was faulty, and you do not have to explain your reasoning. Ordering the wrong size, disliking the color in person, or simply changing your mind are all valid reasons.

We accept exchanges, including a different size or color. Tell us what you want instead when you start the return and we send the replacement once your return is scanned by the carrier, so you are not waiting twice.

Condition we need it in

Items must be new and unused, with tags and original packaging. Try something on, hold it up, check the fit. What we cannot resell is an item that has been worn out of the house, washed, altered, scented, or returned without the packaging it arrived in.

Two things we cannot take back: gift cards, and items sent to us more than 30 days after delivery without contacting us first. We do not exclude discounted or clearance items. If it is on sale, it is still returnable on the same terms.

How to start a return

Email us from our Contact page within 30 days of delivery. Put your order number in the subject line and tell us which items you are sending back and whether you want a refund or an exchange.
We reply within one business day with a return authorization number and a return label attached as a PDF.
Pack the items in the original packaging, write the return authorization number on the outside of the box, print the label and tape it on.
Drop the parcel at any location that accepts the carrier on the label. Keep the drop-off receipt until your refund lands.

Returns are accepted by mail only. We do not have a store counter, so there is nowhere to hand an item over in person.

Who pays the postage

We send you a prepaid return label to download and print. Return shipping is free. This applies to every return we accept, including change-of-mind returns. We do not charge a restocking fee.

Situation	Return postage	Original $7.95 shipping
Item arrived damaged	We pay	Refunded
Item is defective	We pay	Refunded
We sent the wrong item	We pay	Refunded
Wrong size or color ordered	We pay	Refunded
Changed your mind	We pay	Refunded

If your order shipped free because it was $60 or more, there is no shipping charge to refund.

Damaged, defective, or wrong items

Email us within 48 hours of delivery with a photo of the item and a photo of the outer box. We cover the cost of putting it right in full, and you choose between a replacement and a refund. You do not need to return a damaged item before we act on it in cases where returning it would cost more than the item is worth. We will tell you if that applies.

Cancelling an order

Email us within 24 hours of placing your order and we will cancel it and refund you in full, as long as it has not yet left the warehouse. After that, wait for the parcel and start a return. Because our processing time is 3–5 business days, there is usually room to cancel.

When your money comes back

We issue your refund within 7 business days after your return arrives at our returns center. The refund goes back to the card or account you paid with. We cannot send it anywhere else.

After we issue the refund, your bank decides when it appears on your statement. That usually takes another 3 to 10 business days and is outside our control. If the refund has not appeared 10 business days after we told you it was issued, email us and we will send you the transaction reference to give your bank.

Where to send returns

Send returns only to the address on the label we email you:

Jollyhubs Returns
TMN Group Limited
233 Broad St
Elizabeth, NJ 07201
United States

Do not send returns to our registered office in Hong Kong. That address is a company registration address, not a warehouse, and a parcel sent there will not reach anyone who can process your refund. Do not send returns to China either. Everything comes back to New Jersey.